REFUND & DISPUTE POLICY

Overview
Kambrix Media provides customized AI-powered video, animation, micro-drama, and branded content production services. Because our services are customized and production resources may be allocated specifically to each project, refund eligibility depends on the stage of the project at the time a cancellation or refund request is made.

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Cancellations & Refunds
Clients may request cancellation before production work has begun. If no production work has started and no non-refundable third-party costs have been incurred, payments may be eligible for a full refund.

Once production has begun, payments for work already completed, production time already incurred, and third-party costs already committed are non-refundable. Any remaining unused portion of the payment may be considered for a partial refund on a case-by-case basis.

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Completed & Delivered Work
Once a project has been completed and the final deliverables have been provided to the client, payments are generally non-refundable. If there is a technical issue or a material discrepancy between the agreed project scope and the delivered work, please contact us so that we can review the issue and, where appropriate, provide revisions or another reasonable resolution.

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Revisions
Revision terms may vary depending on the service and project scope. The number and scope of included revisions will be communicated as part of the applicable project agreement, proposal, or order details. Requests outside the agreed scope may require additional fees.

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Disputes
If you believe you were charged incorrectly or have a concern regarding a payment or service, please contact us before initiating a payment dispute. We will review your request and work with you in good faith to resolve the issue.

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Contact
Refund, cancellation, or billing inquiries can be sent to contact@kambrixmedia.com. Please include your name, project or order information, and a brief description of your request.